FAQ

What do you sell?
We sell designs for embroidery machines.  To use our products, you will need a machine that will read one of the formats listed in the item description (DST, EXP, HUS, JEF, PEC, PES, VIP, VP3 and XXX).  If you need a format that is not listed please contact us.

 

How do I download my files?
You will receive an email as soon as your order is completed with a link to download your files.  You can also click on “My Account” and see your purchase with the link to download your file.

 

How to open my file once I download it?
The file you download is in a ZIP format. In order to open a ZIP file you will need a program such as WINZIP or similar. After the files are extracted you will find within the folder several separate folders (one for each machine format) as well as JPG images of the design and a detailed worksheet.

 

Do you offer different design sizes?
Yes, please contact us if you need design size that is not included.

 

How do I know which machine format I need?
Machine format depends on your machine brand. Please refer to your machine manual for more details. For example, Brother machines use .PES format, Melco machines use .EXP, Tajima uses .DST and so on.

 

What software do you use to create your designs?
We proudly use quality Wilcom software that is known for giving the best stitch results. All our designs are very carefully designed and manually digitized from start to finish and tested before release.

 

Why do colors look different in my file?
Depending on the file format you use colors can look different than the one you see on our example outline photo or in the worksheet pdf file. This is not uncommon since each software/brand of machines have their own color charts. Please use color charts as a reference only.

 

In case you have any question or problem please don’t hesitate to contact us.